Your privacy is important to us. Learn how we collect, use, and protect your information.
Last updated: November 17, 2025
Introduction
Vivihood ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform that connects customers with service providers.
Information We Collect
Personal Information
Name, email address, phone number
Profile information and preferences
Payment information (processed securely)
Location data (when you permit)
Usage Information
Service usage patterns and preferences
Device information and IP address
Browser type and operating system
Booking and transaction history
How We Use Your Information
To provide and improve our services
To process bookings and payments
To communicate with you about your account and services
To send promotional materials (with your consent)
To ensure platform safety and security
To analyze usage patterns and improve user experience
Information Sharing and Disclosure
We may share your information in the following circumstances:
With Service Providers: To facilitate bookings and service delivery
For Legal Compliance: When required by law or to protect rights
Business Transfers: In case of merger, acquisition, or asset sale
With Consent: When you explicitly agree to sharing
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
Your Rights
Access your personal information
Correct or update your information
Delete your account and data
Object to processing of your information
Data portability (where applicable)
Withdraw consent at any time
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@vivihood.com
Phone: 1800 123 4567
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.